xPm consulting services
MANAGE EXPERIENCES like a BUSINESS
Experience Performance Management (XPM) is the Playbook to reach customers with data-driven precision and profitability.
Book a call to Explore XPM Offerings.
X-Design Ops
Establish Journey-centric Design Operations and Experiential Metrics.
To create differentiated customer experiences and drive long-term growth, companies must evolve their operational strategy from a product-centric approach to a journey-centric model—one that aligns more deeply with customer needs and business outcomes.
BENEFIT: Shifting operations to journey-centric design drives higher customer satisfaction and measurable business growth.
X-analytics
Enable Journey Analytics Insights and Journey Orchestration Actions.
Leverage advanced journey analytics to gain a unified view of customer behavior across all touchpoints and to surface insights that reveal key pain points, performance gaps, and the drivers of journey profitability—enabling ROI forecasting and targeted improvement.
BENEFIT: Unlock deeper customer insights to target improvements that boost ROI, reduce friction, and drive long-term value.
X-economics
Manage Journey Economics for Financial Clarity.
Journey Economics brings financial clarity to customer experience by linking journey performance to cost, profitability, and business impact. It enables leaders to prioritize high-impact improvements, align CX investments with ROI, and drive strategic alignment across the organization. Read: what the experts have to say about Journey Economics.
BENEFIT: Link customer experience to financial performance, enabling smarter investments and measurable business impact.
Discover the best service for your needs
Strategic consulting services
advisory
INNOVATION & CHANGE
Thought Leadership via The X-Mentor
Strategic Problem Solving
Design Thinking Practice
Problem Statements & User Stories
Competitive Analysis & Positioning
Customer-Driven Growth
Customer Experience Management
XPM AI-Driven Experience Management
Journey Management Maturity
Customer Journey Analytics
Customer Journey Orchestration
Customer Journey Economics
Organizational Change & Culture
Research
INSIGHTS & ACTIONS
Customer Listening Programs
Healthy Metrics Culture & Habits
Assessing Organizational Readiness
Customer Journeys
Customer Path, Perception, Goal
Customer Value Measurement
Journey Measurement Systems
Journey Mapping Systems
CX Measurement Programs
UX Research Programs
Traditional Mixed Methods
management
OPTIMIZATION & IMPROVEMENT
Customer Journey Management
Customer & User Experience Design
XPM AI-Driven Experience Management
Journey-centric Design & Metrics
Journey Analytics & Orchestration
Journey Economics, Profitability, Cost
Customer Value Exchange
Business Value & ROI, NRR, NPS
Organization & People Leadership